Nov 23, 2014

Sewer/Water System FAQs

Who do I contact for water problems?

    Contact the Engineering and Operations Department at 1116 Herring Gull Way. Phone 250 248-5412 during regular office hours, Monday to Friday from 8 am to 4 pm. After hour's emergencies, call 250 248-6144 for the City's emergency answering service.

What do I do if I see water running down the road or water flowing from a hydrant?

    Contact Engineering and Operations Department immediately and provide the location of the problem.

What if your water pressure seems low?

  1. Check with your neighbours. If they also have the same problem, it may be due to a high demand at the time.
  2. Check your pressure-regulating valve as it may be out of adjustment.
  3. Newer homes are built with low-flow water saving devices such as; shower heads, kitchen faucets, etc. These devices are also available for purchase and installation in older homes. If you notice that your water pressure appears low, it may be due to their use.
  4. If the problem persists, contact the Engineering and Operations Department.

What if the water appears cloudy or discoloured?

    This could be due to regular maintenance or repairs of the City mains. If these symptoms appear, try flushing your taps for a few minutes. If the problem persists, contact the Engineering and Operations Department.

What if I need my water shut off?

    Most homes have a main valve, which will turn off the water inside the house. If you or your plumber requires the service to the house to be shut off, contact the Engineering and Operations Department to arrange a time. Please note that there is a $30 fee for this service.

Who do I contact for sewer problems?

    Contact the Engineering and Operations Department at 1116 Herring Gull Way. Phone 250 248-5412 during regular office hours, Monday to Friday from 8 am to 4 pm. After hours emergencies, call 250 248-6144 for the City's emergency answering service.

What do I do if I have a sewer blockage?

    Contact Engineering and Operations Department immediately and provide the location of the problem.

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